3-Way Repeat-Back
When information is transferred…
- Sender initiates communication using Receiver’s name. Sender provides a request or information to Receiver in a clear and concise format.
- Receiver acknowledges receipt by a repeat-back of the request or information.
- Sender acknowledges the accuracy of the repeat-back by saying, “That’s correct!” If not correct, the Sender repeats the communication.
3-Way Read-Back
The same as the Repeat-back, except…
- The receiver writes down the information, request or order and reads back what they have written.
Example of a 3-way Repeat-back or Read-back:
- Nurse: “I’m calling because Joan Smith’s blood pressure has dropped to 78 over 51.”
- Physician: “Joan Smith, blood pressure, 78 over 51.”
- Nurse: “That’s correct.”